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Rights

We affirm that our patients have the right:

  • To reasonable access to considerate care, provided by competent staff, respecting their cultural, psychosocial, spiritual and personal values, beliefs, and preferences.
  • To put in writing advance medical directives and appoint a representative to make healthcare decisions on their behalf when they are no longer able to do so.
  • To access, request amendment to, and receive an accounting of disclosures regarding health information.
  • To receive information from their physicians necessary to give informed consent prior to the start of any procedure and/or treatment. Except in emergencies, such information should include, at least, the specific procedure and/or treatment, other treatment options, the medically significant risks involved, and the probable length of time needed for recovery.
  • To know, by name, the physicians and care providers responsible for their primary care and to be involved in all aspects of care.
  • To obtain from their physicians current information concerning diagnosis, treatment and prognosis in terms they can be reasonably expected to understand.
  • To participate in care decisions and not to be subjected to any procedure without their voluntary, competent and informed consent. If they lack decision-making capacity, the consent of their designated surrogate decision-maker is required.
  • To refuse treatment to the extent permitted by law, and to be informed of the medical consequences of such refusal.
  • To the optimal level of pain relief that can be safely provided.
  • To request the consultation of another physician if/when desired.
  • To request help from the hospital’s Ethics Committee should differences arise between them and their physicians, the hospital staff and/or members of their family, in regard to treatment options or other issues.
  • To be treated with respect and dignity when dying. Goals of care are to be consistent with the patient’s known wishes and directed toward comfort.
  • To be given every consideration of privacy both in their treatment and care and in the communication of their medical and financial information.
  • To expect that, within its ability, the hospital will make a reasonable response to the requests of patients for services. The hospital will provide evaluations, services and/or referrals as indicated by the urgency of the case. When medically necessary, patients may be transferred to another facility, only after they, or their legal representative, have been given complete information and an explanation of the risks and benefits of such transfer.
  • To have a right to be informed of any human experimentation, research, or educational projects affecting their care and treatment, and to refuse to participate in any of these activities.
  • To have access to people outside the hospital by means of visitors and/or by verbal and written communication. If patients are unable to communicate in English, are deaf, hard of hearing or have visual disabilities, interpreters and/or mechanical equipment required by their condition are to be made available when possible.
  • To expect reasonable safety within the practices and environment of the hospital.
  • To see that corrective action is taken if indicated when, in their opinion, their rights are not being respected.
  • To be informed of outcomes of care provided, including unanticipated outcomes.
  • To expect reasonable continuity of care and to be informed of the need for any follow-up care after discharge by their physicians.
  • To examine and receive an explanation of their bill, regardless of the source of payment.
  • To expect that clinical decisions about their care will be based on medical necessity and will not be affected by financial incentives or ability to pay.
  • To have a family member or representative of ones choice or own physician notified of his/her admission to the hospital